What is Laser Therapy? How does it work?

Laser therapy uses a beam of light to stimulate a healing response in cells which leads to reduced pain, reduced inflammation, and increased healing speed. It is non-invasive and most treatments only take a few minutes. Animals tolerate it well, all they feel is a gentle, soothing warmth.

Laser therapy can effectively reduce pain and inflammation associated with a variety of acute and chronic conditions, including: Dental procedures, infections, sprains and strains, joint disease, fractures, wounds, post-surgical, osteoarthritis, inflammation, and more.

What is a VCPR?

Veterinary-Client-Patient-Relationship or VCPR is the relationship between the doctor and the patient. To get a prescription (including prescription flea and parasite medication) filled or refilled, or series of vaccines, you must have a valid VCPR. To get a valid VCPR, your pet has to have been examined by the doctor within the last year.

Can I get my prescription from an online retailer or my neighborhood pharmacy?

Yes! Whether it is our pharmacy or another of your choice, Dr. Tsui always recommends getting your prescriptions filled at an accredited and properly licensed veterinary pharmacy. At your appointment you can request a written prescription. You can send it in or take that prescription wherever you choose. 

One of us will be happy to contact you by email  within 24 hours. Or call us at: (503) 647-0928

What is a nutritional consult?

​If your pet has special dietary needs or concerns, it may be beneficial to have a nutritional consult. This is a discussion with the doctor or CVT (Certified Veterinary Technician) to determine the appropriate diet and feeding regimen for your pet’s current needs. There is an additional charge for the consult depending on how much time in involved. 

What is your Late/No Show Policy?

An appointment is considered a "no-show" when a client is more than 10 minutes late to a scheduled appointment or does not show up at all.

If a client accumulates more than two no show appointments, in the future, they will be offered a drop off time or an appointment that is treated like a walk-in appointment. A walk-in appointment is worked in between other scheduled appointments.

We have this policy in place because our clinic philosophy is to practice quality patient care and quality client care. When we have a no-show appointment, it is potentially harmful to the patient that misses the appointment and is also potentially harmful to the patient that could have been seen in that time slot. When the time is left open unexpectedly, we are not able to provide that type of quality care that we take pride in practicing.

​The need for a drop off appointment will be evaluated bi-annually.

Can I have another pharmacy call or fax for refills on a prescription?

The short answer is no. We will not process any orders that are faxed or called in from another pharmacy, with the exception of some compounding pharmacies.

The long answer has to do with our clinic philosophy. "We are a client-centered practice. In our practice, quality patient care and quality client care are everyone's responsibility. We believe the best way to care for animals is by educating owners about their animal's healthcare needs, to be responsive to the owner's needs, and to treat all clients with courtesy and respect." In order to achieve that type of quality and care, we need to keep the focus on taking care of our patients and clients that are in the clinic, not to spend our time on the phone or sending multiple faxes to outside pharmacies.

In addition to that, authorizing outside prescriptions is costly in terms of staff time, research, and effort. We do not recoup these costs. We cannot give away this energy simply for convenience. We would have to raise our fees overall or charge for the service up front. There is a lot of unseen effort that goes into this process and we think it makes more sense to keep the care focused in the clinic and provide another option.

Finally, we understand that cost is a big reason that our clients purchase from outside pharmacies and online retailers. We are always doing our very best to make sure that our prices are competitive and fair. Most importantly, by purchasing directly from our hospital and our online store, you are supporting our local business here in North Plains. The warehouse for our online pharmacy, Vetsource, is located close-by in Portland. Rather than send your dollars off to a large corporation, we would hope that you would choose to support our small business and shop locally. Our online pharmacy has many incentives to help with the cost of medications and food. Any medications or food purchased from our clinic or our online store are guaranteed by the manufacturer and Dr. Tsui.

If you have any questions about this policy, please feel free to contact us.

What is a Consultation with Dr. Tsui?

​If you have a current VCPR (see above) and you need undivided attention from the doctor for a second opinion, detailed discussion, or guidance for your pet. You can set up a phone consultation appointment. These usually take place in the evening and are between 15 minutes (the minimum) to an hour. Prior to the consultation, you will be billed for the entire hour. If the call is less than that, your account will be credited after the consultation.