What is a Consultation with Dr. Tsui?

​If you have a current VCPR (see above) and you need undivided attention from the doctor for a second opinion, detailed discussion, or guidance for your pet. You can set up a phone consultation appointment. These usually take place in the evening and are between 15 minutes (the minimum) to an hour. Prior to the consultation, you will be billed for the entire hour. If the call is less than that, your account will be credited after the consultation.

What is a VCPR?

Veterinary-Client-Patient-Relationship or VCPR is the relationship between the doctor and the patient. To get a prescription (including prescription flea and parasite medication) filled or refilled, or series of vaccines, you must have a valid VCPR. To get a valid VCPR, your pet has to have been examined by the doctor within the last year.

One of us will be happy to contact you by email  within 24 hours. Or call us at: (503) 647-0928

What is a nutritional consult?

​If your pet has special dietary needs or concerns, it may be beneficial to have a nutritional consult. This is a discussion with the doctor or CVT (Certified Veterinary Technician) to determine the appropriate diet and feeding regimen for your pet’s current needs. There is an additional charge for the consult depending on how much time in involved. 

What is Laser Therapy? How does it work?

Laser therapy uses a beam of light to stimulate a healing response in cells which leads to reduced pain, reduced inflammation, and increased healing speed. It is non-invasive and most treatments only take a few minutes. Animals tolerate it well, all they feel is a gentle, soothing warmth.

Laser therapy can effectively reduce pain and inflammation associated with a variety of acute and chronic conditions, including: Dental procedures, infections, sprains and strains, joint disease, fractures, wounds, post-surgical, osteoarthritis, inflammation, and more.

What is your Late/No Show Policy?

An appointment is considered a "no-show" when a client is more than 10 minutes late to a scheduled appointment or does not show up at all.

If a client accumulates more than two no show appointments, in the future, they will be offered a drop off time or an appointment that is treated like a walk-in appointment. A walk-in appointment is worked in between other scheduled appointments.

We have this policy in place because our clinic philosophy is to practice quality patient care and quality client care. When we have a no-show appointment, it is potentially harmful to the patient that misses the appointment and is also potentially harmful to the patient that could have been seen in that time slot. When the time is left open unexpectedly, we are not able to provide that type of quality care that we take pride in practicing.

​The need for a drop off appointment will be evaluated bi-annually.

To be continued...